Shipping policy

Effective date: 21 August 2026

1. Delivery area

We currently ship only within India and only to PIN codes supported by our courier partners. We do not currently offer international shipping.

2. Order confirmation and COD advance

Where COD is offered, a ₹200 advance part-payment is required to confirm and lock the order. It is adjusted against the order total, and the remaining balance is payable to the courier at delivery. COD availability can depend on the PIN code, order value and successful order verification.

An order-confirmation message only confirms that we received the order. We may contact you to verify the order, address or advance payment before accepting and dispatching it.

3. Processing and dispatch

Orders are normally processed and dispatched within 2–3 business days after confirmation. Business days exclude Sundays and public holidays at our dispatch location. Personalised, pre-order or specially sourced items may have a different timeline if clearly stated on the product page before purchase.

4. Estimated delivery

After dispatch, estimated delivery is 5–7 business days. The normal overall estimate is therefore about 7–10 business days from order confirmation. These are estimates, not guaranteed delivery dates. Delivery can be delayed by remote locations, peak periods, weather, transport disruption, public holidays, address verification, regulatory checks or events outside reasonable control.

If a promised delivery date was essential to your purchase, tell us before placing the order so we can confirm whether it is realistic.

5. Shipping charges

Any shipping charge will be displayed at checkout or communicated clearly before payment is taken. We will not add an undisclosed mandatory shipping charge after an order is confirmed.

6. Tracking

Where tracking is available, details will be sent by email, SMS, WhatsApp or through the order-status page after dispatch. Tracking scans can take up to 48 hours to update.

7. Address and contact details

Customers are responsible for entering a complete address, correct PIN code and reachable phone number. Contact us immediately if a correction is needed. We cannot promise that an address can be changed after dispatch.

8. Failed delivery and return to origin

Courier partners may make more than one delivery attempt. If delivery fails because the order is refused, the recipient is repeatedly unavailable, or the supplied address or phone number is incorrect or incomplete, the parcel may be returned to us.

For such customer-caused returns after dispatch, we may deduct reasonable actual forward-shipping and return-to-origin costs from the ₹200 advance. Any balance remaining will be refunded. We will not make this deduction if the failed delivery resulted from our error or a confirmed courier error. A new shipment may require a fresh order and advance.

9. Damaged or tampered parcels

If the outer parcel appears materially opened, crushed, wet or tampered with, you may refuse delivery and contact us promptly. If damage is found after opening, contact us within 7 calendar days of delivery with your order number and reasonable evidence such as photos. An unboxing video is helpful but not mandatory.

10. Split shipments and unavailable items

We may ship items separately when reasonably necessary. You will not be charged extra shipping solely because we split a confirmed order. If an item becomes unavailable, we will contact you and refund the amount paid for that item, including the relevant portion of the ₹200 advance where applicable.

11. Cancellation before or after dispatch

A cancellation requested before dispatch receives a refund of amounts paid. If the parcel has already been handed to the courier, cancellation may be treated as a return-to-origin shipment and reasonable actual courier costs may be deducted as described in section 8.

12. Contact

For shipping help, contact rrlimited.products@gmail.com or +91 8288984094/8360025395 and include your order number.