Customer care
Let’s talk.
A question about a piece, a size, or an order? Start a conversation with the Velmora team.
Send a message
For an existing order, include your order number so we can find the details. Fields marked * are required.
Support details & grievances
We are here to help with product information, sizing, orders, delivery, returns and account or privacy questions.
Customer care
When contacting us about an order, please include your order number, the name or phone number used at checkout, and a short description of the issue. For a damaged, defective or incorrect item, photos of the item and packaging help us resolve the matter faster. An unboxing video is welcome if available but is not mandatory.
Please do not send card numbers, CVV, UPI PINs, OTPs or banking passwords. Velmora Collective will never ask for those details.
Grievances
Grievance officer: Rishaan Narang
Email: rishaan.narang2024@gmail.com
Phone: +91 8288984094
We will acknowledge a consumer grievance within 48 hours and aim to resolve it within one month of receipt, subject to the information needed to investigate it.
Instagram messages may be used for general questions, but returns, cancellations and payment issues are confirmed only through the customer-care email or official contact number shown above.